A little help along the way.

Ihsaanify is available on the Apple App Store and Google Play. Store availability and device compatibility can vary.

• Check that notifications and sounds are allowed for Ihsaanify in your device settings.
• Check Focus, Do Not Disturb, silent mode, and any battery or background activity restrictions.
• Check the app's reminder settings and your device's date, time and time zone.
• Install the latest app update and test a reminder again.

If the problem continues, email us with your device details and the type of reminder affected. Use a separate backup alarm for time-critical commitments.

Check your location, time zone and prayer calculation settings. Qibla readings can be affected by device sensors and nearby magnetic interference. Compare important timings with a trusted local mosque. To report a discrepancy, tell us your city, calculation settings, and the date and time affected; you do not need to send your precise location.

Use the store account that made the purchase.

• iPhone or iPad: open Settings → your name → Subscriptions, then select Ihsaanify. Apple's cancellation guide.
• Android: open your Google Play subscriptions, select Ihsaanify, and follow the cancellation steps. Google's subscription guide.

Uninstalling Ihsaanify does not cancel a subscription. Account deletion and subscription cancellation are separate actions.

Check that your subscription is active in the store account used for the purchase, and that you are signed in to the intended Ihsaanify account. If the app offers a Restore Purchases option, try it with the original store account.

If access is still missing, contact support with your device details and purchase date. You can include a store order reference, but hide unrelated receipt information. Do not purchase again just to troubleshoot missing access.

For purchases billed by Apple or Google Play, start with the relevant store's refund process: request help from Apple or view Google Play's refund guidance. Eligibility depends on the purchase and applicable rules. Contact us if you need help identifying the billing provider.

Open Ihsaanify Settings → Delete Account and follow the confirmation steps. If you cannot access your account or need help, email admin@ihsaanifyapp.com. We may need to verify that the account belongs to you.

If you have a store subscription, manage cancellation separately through Apple or Google Play. See our Privacy Policy for data retention information.

Use the unsubscribe link in an Ihsaanify newsletter email, or contact admin@ihsaanifyapp.com from the subscribed email address. Newsletter subscriptions are separate from your app account.